Shipping & Returns

Shipping and Delivery

How much is shipping and delivery?

Once you've provided the delivery address and chosen a shipping method, the costs will be calculated and shown on screen. You don't need to complete the order just yet, as there are still a few more details that need to be entered before the order is finalised.

When should my order arrive?

Usually, from the day your order ships, you can expect to be showing off your new hand-crafted purchase in around 3-15 business days. We also offer an express shipping option during the checkout process for some orders. Our shipping partners advertise express delivery in 3-7 business days. It's important to note that in some countries, you may need to allow an additional 4-5 days for your local customs.

What if my order is later than expected?

If your order hasn't reached you within 15 business days, the best first step is to contact your local office in case they are holding the package for you. You'd be surprised how often this is the case! You can check on the progress of your order up until it gets shipped over here. If you feel that your order is taking much longer than it should, you've allowed a reasonable time for your local customs to peek at your awesome new stuff, and your local office was not able to help, contact us and we'll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.

A tracking number was received, but tracking information is unavailable.

When an order is shipped using a trackable service, tracking information for deliveries will generally be available within 1-3 days, however sometimes it may take a shipping partner a little longer. If tracking information has not appeared after 5 business days, please contact us.

The tracking information hasn't been updated. Is the order stuck?

A number of shipping partners update tracking information when a package is received at each stage of the delivery path. Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.